Return and Refund Policy
Refund Policy for The Odyssey Outpost
Effective Date: 2/01/2024
Thank you for shopping at The Odyssey Outpost. If you are not entirely satisfied with your purchase, we're here to help.
1. Refund Eligibility:
- To be eligible for a refund, the item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
2. Refund Requests:
- To initiate a refund, please contact us at dylan@theodysseyoutpost.com within 30 days from the date of purchase.
- Please provide your order number, details of the item(s) you wish to return, and the reason for the return.
3. Non-Refundable Items:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a refund.
4. Shipping Costs:
- You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
5. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 business days
6. Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at dylan@theodysseyoutpost.com.
7. Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at dylan@theodysseyoutpost.com.
8. Contact Information:
- For any questions regarding this refund policy, please contact us at dylan@theodysseyoutpost.com or (800) 565-4628.